Software Support Specialist

We are looking to hire new colleagues who would join our Price2Spy Customer Relations Team from 01.11.2021.

Responsibilities:

• Everyday communication with B2B clients in English (mostly emails, but also online meetings), answering potential questions that clients might ask, explaining the functionality of Price2Spy service
• Providing clients with additional account-related services and support (account assistance with setup and onboarding, troubleshooting, preparing commercial offers, etc.)
• Intensive interaction and communication with other teams, internal process control (forwarding potential issues and progress updates from clients to operations team and vice versa, reporting potential bugs etc.)
• Advising best solutions/preparing commercial offers for trial clients as part our sales process
• Responding and reacting to the issues reported by clients

Requirements:

• A Bachelor’s Degree – preferably in the Humanities
• Fluent verbal and written communication in English – mandatory
• Fluency in Spanish, Italian, German, French or Russian is a plus
• Experience working in a SaaS environment is a strong plus
• Great organizational and presentation skills
• Ability to handle various tasks in dynamic surroundings - multitasking
• Being diligent and detail-oriented
• Being a quick learner – fast thinking and acting
• Ability to work efficiently under pressure
• Ability to prioritize activities in a self-motivated manner in work overload situations
• Excellent computer skills

We offer:

• Possibility to work from home, after 6 months at the Belgrade office
• Compensation according to market standards, with potential growth, according to performance/ results
• Working in a fast-paced environment of young professionals
• Working with respectable B2B clients/companies worldwide
• Chance to improve and expand your knowledge
• Conventions and conferences in and out of country
• Employee gatherings and team building activities

We are looking for communicative and enthusiastic candidates who are capable of working as a part of our growing team, as well as work independently on individual projects.

We are offering a flexible, comfortable and relaxed working environment, salary in accordance to market conditions and other benefits as well