Job type

Full - time

Job description

As a junior help desk technician in Security and operations center you will perform duties focused upon network/systems infrastructure, general troubleshooting, Primary responsibilities include but are not limited to network monitoring and management, resolving customer issues in a timely manner utilizing the provided software tool sets. The team will be working on a required rotating schedule. Weekend and overnights shifts will be remote. Within a vibrant and engaging environment, you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. After the two months long paid trainee position a full time job offer will be possible.

Key Duties & Responsibilities:

  • System monitoring, issue escalation
  • Writing reports on system status and possible issues
  • Running reports on-demand

The ideal candidate should possess the following attributes:

  • An intuitive and methodical approach to problem-solving
  • A team-oriented approach (both immediate and wider team) to working and the ability to work equally as well independently
  • A confident and proactive approach in furthering technical knowledge and imparting this knowledge to other members of the team
  • A positive attitude, setting standards of excellence and achieving them
  • The ability to manage time effectively and prioritize cases/projects to ensure goals are met
  • Enthusiasm and willingness to learn new technologies
  • Able to work in shifts and able to work on rota basis for on-call remote work (weekdays nights and weekend)


  • Good knowledge of Windows / Linux OS
  • IP, TCP, UDP
  • Basic programming experience
  • Preferable Bachelors degree within IT

Banja Luka

Pozicije posla

Junior help desk IT technician   1

  • IT
  • Fakultet