Junior help desk IT technician

Job type

Full - time

Job description

As a junior help desk technician in Security and operations center you will perform duties focused upon network/systems infrastructure, general troubleshooting, Primary responsibilities include but are not limited to network monitoring and management, resolving customer issues in a timely manner utilizing the provided software tool sets. The team will be working on a required rotating schedule. Weekend and overnights shifts will be remote. Within a vibrant and engaging environment, you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. After the two months long paid trainee position a full time job offer will be possible.

Key Duties & Responsibilities:

• System monitoring, issue escalation
  
• Writing reports on system status and possible issues
  
• Running reports on-demand
  

The ideal candidate should possess the following attributes:

• An intuitive and methodical approach to problem-solving
  
• A team-oriented approach (both immediate and wider team) to working and the ability to work equally as well independently
  
• A confident and proactive approach in furthering technical knowledge and imparting this knowledge to other members of the team
  
• A positive attitude, setting standards of excellence and achieving them
  
• The ability to manage time effectively and prioritize cases/projects to ensure goals are met
  
• Enthusiasm and willingness to learn new technologies
  
• Able to work in shifts and able to work on rota basis for on-call remote work (weekdays nights and weekend)
  

Qualifications

• Good knowledge of Windows / Linux OS
  
• IP, TCP, UDP
  
• Basic programming experience
  
• Preferable Bachelors degree within IT