Solutions Development Consultant (Remote)

Would you like to play a pivotal role in creating solutions that enhance our customer experience (CXM), trust and safety (TnS), and digital (DX) offerings? If you’re motivated to achieve visible success through your expertise and collaboration, you’re exactly right for us.

What We Offer:

• Competitive Salary Package: Secure fixed salary with attractive bonus opportunities
• Employee Referral Bonuses: 700 BAM for each successful referral
• Permanent Employment Contract: Stability with a permanent role
• Balanced Work Hours: Standard working hours from 08:30-17:00 (Mon-Fri) to ensure a healthy work-life balance
• Paid Virtual Training: Comprehensive onboarding and training sessions conducted online
• Attractive Vacation Package: 22 regular vacation days, plus 1 additional day per year of service (up to 25 days)
• Career Development Opportunities: Room for growth and continued education within an international company
• Modern Company Culture: Flat hierarchies, informal culture, and a supportive team environment

Your Tasks:

• Solution Coordination: Collate inputs from cross-functional teams to craft solutions that meet customer requirements
• Expert Consultation: Offer your solutions expertise throughout the sales lifecycle
• Documentation: Accurately document the agreed solutions requirements
• Contractual Translation: Convert solution requirements into applicable contractual formats (e.g., Statements of Work (SOW))
• Continuous Improvement: Support initiatives aimed at increasing automation and reducing delivery times

What We Expect:

• Experience and Expertise: 5+ years of work experience in solutions or consulting, preferably in a BPO environment
• Educational Background: Bachelor's degree in Business Administration, Finance, or a related field (or equivalent work experience)
• Functional Competencies:
• Broad knowledge of customer experience and trust and safety business
• Strong solutions coordination and development skills
• Effective stakeholder management
• General knowledge of project management principles
• Ability to solve complex problems with innovative approaches and sound judgment
• Core Competencies:
• Supportive and customer-centric mindset
• Tech-savvy with a focus on leveraging technology
• Commitment to self-development and continuous learning
• Language Proficiency: Excellent command of English
• Remote Work Requirements: Stable internet connection and a suitable workspace

Become part of our dynamic team and make a real difference. Apply now!

Our recruiting team is available for any question. We look forward to your compelling application, including your earliest possible start date.

About Us:

Since our establishment in 1998, delivering excellent customer service has been our passion. In 2024, we took the next step by becoming part of TELUS Digital. Today, nearly 75,000 team members in over 50 languages provide top-tier customer service to globally esteemed partners.

Equal Opportunity Employer:

TELUS Digital is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All aspects of employment decisions, including hiring and promotions, are based on qualifications, skills, competence, and performance without regard to diversity-related characteristics.

Applicants with special needs will receive preferential consideration if equally qualified.